I did a lot of research before purchasing this, and so far I feel mixed.
I had a tuxedo custom made for the dimensions of our room. The customer service team and the actual product delivery timeline and delivery was all excellent. I spoke to CS multiple times about fabric, as I was going from leather to upholstery with a dog and a child and was quite nervous. We chose the Mountain Grey woven fabric and it does not appear as dark all over the couch as it does on a small swatch. It has some pilling which is to be expected, we haven’t used a fabric shaver on it yet. Our golden retriever’s hair vacuums off easily and is difficult to see on the couch unless the sun is shining in the right way. My daughter fell asleep on the couch once and had a potty accident about a month after we received it. I was able to easily clean the cover in the washing machine. The fabric has been a good choice for our family.
One thing I was very concerned about is durability of the cushions. I’ve had issues with a couch losing the “cush” of cushions very quickly after receiving it. I like to sit in the corner and the cushions in that corner are not easily rotated without looking aesthetically wonky. We’ve had our couch almost 2 years and I sit in that corner every single day, if I average it out, probably for an hour each day. I weigh about 210 and I’m happy to report that although the cushion in the area I sit the most has softened (as well as the area my husband sits), they are still plush…
