Shipping & Returns
Shipping & Delivery
How Much Does Delivery Cost?
To keep things as simple as possible, by default, Apt2B proudly offers FREE DELIVERY for every product on our site, regardless of how your order will ship! In case you missed the words in caps lock the first time around, here they are again – FREE DELIVERY! For eligible items, you can choose White Glove Delivery for only $199! This service provides assembly in your room of choice and packaging removal. Now there's really no excuse not to buy that Made in the USA sofa you've had your eye on for the last two weeks!
When Will I Receive My Order?
Immediately after you place an order with us, you will receive a confirmation email with details of your order. The timeline is specific to the product and may be found on the Product Page for each item. Some of our products are ready to ship immediately after order processing. Others, like our Custom Made in the USA Upholstery pieces, require an additional production timeline prior to shipping. We're always happy to check an item's availability before you place your order!
If your order can ship with a parcel carrier (smaller items – rugs, lamps, mirrors), your order will likely be delivered within 5-10 days after the processing timeline. If your order requires shipment with a freight carrier (larger items – sofas, dressers, beds), the transit times are typically around 14-21 days nationwide. Depending on your location and route availability, service frequency may vary. For instance, if you live in Los Angeles, then you’re going to get your order a bit faster compared to northern Vermont. Freight carriers often operate on a Monday-Friday schedule. If this is the case in your area, you have the flexibility to receive a 30 minute call before your delivery so you can schedule your day accordingly! We appreciate your patience while we deliver your beautiful new furniture! Good things come to those who wait, right?
How Will My Order Ship?
Once your order has left the distribution facility, we will send you a confirmation email with details of the carrier your order ships with, including any applicable tracking information. If your order is eligible for free Entryway Delivery or our upgraded White Glove Room of Choice + Assembly service, one of our delivery partners will contact you to coordinate a delivery date and time window. Communication with our delivery partners will usually take place when your order is in the distribution facility nearest to your home, but does vary depending on the shipping carrier. PLEASE NOTE: detailed shipping information will NOT be included in your initial order confirmation. Kindly review the Deferred Delivery section for details on holding/delaying shipment.
Apt2B prides itself in being a one-stop shop with quick and easy delivery for your entire order. However, multiple items shipping together is not guaranteed, and can vary based on the availability of certain products and the shipping methods. Our goal at Apt2B is to deliver your order in the most timely fashion!
Shipping Methods
Free Entryway Delivery
Free Delivery is available for all products at Apt2B! This comprises two delivery methods: Parcel Delivery and Entryway Delivery.
Parcel Delivery refers to any items that are small enough (or packaged conveniently enough) to ship via UPS/FEDEX/USPS. Parcel Delivery items always ship free of charge and usually arrive within 4 business days after your order has been prepared for shipment. Parcel Delivery items are not eligible for our White Glove Room of Choice + Assembly service. If your order includes both a Parcel Delivery item and an Entryway/White Glove delivery item, the Parcel Delivery item will likely arrive before the rest of your order. PLEASE NOTE: Parcel Delivery products may require assembly but will include easy-to-decipher assembly instructions (i.e., putting together a lamp or screwing in the legs of a chair). Except for our area rugs. They don’t include assembly instructions! For your convenience, here are those assembly instructions – unroll.
Entryway Delivery is offered throughout the contiguous USA. It is free of charge and available on all furniture orders that are NOT eligible for Parcel Delivery. With Entryway Delivery, a delivery team will bring your order into your home or apartment but will not place it in your room of choice or provide assembly services. This option is great for people who feel comfortable placing their items into their final positions and performing assembly. Examples of assembly include attaching sofa legs, sectional brackets, and assembling beds (which will require a little more elbow grease!). If you would like additional help at the time of delivery, then we suggest choosing our White Glove Room of Choice + Assembly service for $199 at check out!
White Glove Delivery
White Glove Room of Choice + Assembly is a service upgrade available for eligible, larger items at a flat rate of $199! This includes pieces like our Made in the USA sofas, upholstered beds, dining tables, buffets and sideboards. If you’d like to treat yourself to our White Glove Room of Choice + Assembly upgrade, simply select that option at checkout to receive the royal treatment. If your item is eligible for White Glove Delivery, you will have the option to select it for only $199 during the checkout process. The $199 option is a non-refundable, one-time service fee.
HOW IT WORKS: Entryway Delivery and White Glove Room of Choice + Assembly Delivery usually include a two-man delivery team to place your purchase inside your entryway or in the room of your choice. Both services include carrying the items up two flights of stairs from the building entrance (4-15 steps = 1 flight). If you live in a building without an elevator and/or need the products moved up additional flights, please contact us and we'll make arrangements. A small additional charge per flight may apply for some orders should a 3rd delivery team member be required to complete the delivery. Additional charges may apply as well.
Prior to delivery, please ensure there is adequate access and space to complete delivery without hassle. Once complete, the team will provide a tablet or document for you to sign confirming receipt of your order in good condition.
PLEASE NOTE: Any shipping damage must be noted on the shipping documents at the time of delivery or reported to Apt2B within 24 hours of delivery. Failure to do so may affect damage claim eligibility. In the case of Entryway Deliveries, it is the customer's responsibility to inspect the product and packaging. The purchaser of the order is responsible for documenting any issues at delivery and starting a claim with Apt2B within 24 hours after delivery. If we need additional information/photos to process your claim, please reply via email within seven (7) days of claim initiation. If we do not receive a reply, the claim will automatically close and will be considered ineligible.
IMPORTANT: If you agree to a scheduled delivery day/window and are NOT AT HOME TO RECEIVE THE GOODS at the scheduled time, our delivery teams may contact you to reschedule a delivery for a different day. If this occurs, you will be charged a one-time 2nd attempt delivery fee equal to the cost of the actual delivery charge, which is calculated based on your location and size of order.
ALSO IMPORTANT: We strive to deliver our furniture to customers across the nation. However, please note that certain remote areas may not be eligible for delivery due to logistical challenges.
We understand unforeseen circumstances occur and you may need to reschedule delivery. Please let us know a minimum of 72 hours prior to your scheduled delivery date. Changing delivery days may be subject to rescheduling fees. Note: these are working days only (i.e., if your delivery is set for Monday and you alert us on Friday, a fee may be incurred).
More Delivery Details
Quick Ship
Items marked with QUICK SHIP are special pieces that can be built in a flash! Each piece ships out of our warehouse in around 5 business days (NOTE: delivery/transit times will vary depending on customer's location and production times will vary based on seasonality). This is a great way to get that brand new ______ just in time for ______ ! (Weren’t expecting some fun Mad Libs mixed in with all this fine print, were ya?) Look for the QUICK SHIP icon within a select category or individual product pages. The QUICK SHIP tag will tell you if a particular piece is eligible!
I know you offer some speedy delivery options, but I’m not moving in immediately. Are you able to hold my order at all if needed?
We offer speedy delivery as a convenience to our customers. If it’s more convenient for you if we hold your order, no problem. We can hold your order for up to 14 days.
Order Holds
If you would like us to hold your order, please document your request when you place your order or contact us after you receive your order confirmation. If your order is unclaimed after 14 days, it will be subject to cancellation and a 25% restocking fee. If you selected our white glove delivery service, please note these fees are non-refundable. Any order hold requests must be made in writing to support@apt2b.com. We cannot take requests over the phone or via live chat service.
Making A Return
100-Day Returns
Apt2B prides itself on its Hassle-Free 100-Day Return Policy and remains committed to customer satisfaction. Return policies can be tricky in the furniture business, but we aim to be as fair, open, and transparent as possible.
For any qualifying item, we offer 100 days from the date of delivery to return or reselect a one-time exchange. Please note:
- Our team will work with you to coordinate a day to simultaneously drop off your new item and pick up the item you are exchanging/returning.
- If the new item costs less than the one you’re exchanging, we’ll refund the difference to your original method of payment. If it costs more, we will invoice you for the difference while setting up the exchange.
- If you opted for White Glove Delivery on your original order, the service upgrade cost is non-refundable or eligible for credit.
- A return shipping fee and a 15% restocking fee (based on the subtotal of the items you are exchanging/returning) will be deducted from your refund.
Exclusions to the Return Policy include: Mattresses, the Flex-L Adjustable Base, Loose Cushions, Open Box, “As Is,” or Assembled Items, and Free or Gift Items. Additionally, stained, soiled, infested, or damaged merchandise is ineligible for return or refund. Only unopened sheets or mattress protectors may be returned.
Once the item is back at our facility, it will be inspected by our team. Provided it arrives to us in new or like-new condition, we will issue a refund minus the above outlined fees to your original method of payment.
LET'S BE HONEST: Returns are no fun and can be costly for everyone involved... except the shipping companies – they make out like bandits! If you're within our return policy window, we'll accept a return of any qualifying item you may be dissatisfied with. However, some customers have chosen to resell their items online via Facebook Marketplace, letgo or OfferUp as a more cost-effective alternative to the returns process. Rest assured, if you’d like to return directly through us, we will assist with that process in the unlikely event that what you ordered isn't exactly what you were hoping for.
To initiate a return, please email support@apt2b.com or fill out our Claims Form, as credit may not be issued for unauthorized returns.
IMPORTANT: Any shipping damage must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect return eligibility.
PLEASE NOTE: If a return is made for an exchanged item due to reasons of customer dissatisfaction, Apt2B reserves the right to deem that exchanged item a Final Sale piece ineligible for return or exchange. Additionally, if Apt2B management deems any situation to be return policy abuse, service may be refused at company discretion. If an order is determined to be fraudulent, service may be refused at company discretion as well.
Cancellations
Cancellations
We know you will love your new Apt2B furniture and home decor, so please don't cancel anything! Note, we cannot cancel an order once it has left our manufacturer's distribution facility. After an order has left the facility, return shipping fees will apply per our return policy. If items require assembly, and have already been assembled, we cannot cancel or return that portion of an order. If for any reason you need to cancel, change an item in your order, or update the shipping address, please contact us via email. Order updates cannot be made over the phone or via a live chat service. The sooner you contact us, the better!
Changes to Custom Made-to-Order Pieces
All changes to custom made-to-order upholstery pieces must be made within 24 hours of purchase. No changes may be requested after 24 hours as the piece has likely begun the initial stages of production.
Open Box + Final Sale Pieces
Our Open Box clearance outlet is the place to hunt for fantastic deals on great Apt2B furniture. These pieces are often in new or like-new condition and offered at very deep savings (up to 60% off). All Open Box pieces are labeled as carrying an "All Sales Final" return policy. This means that they cannot be canceled, returned, or exchanged for any reason outside of clear shipping damage. If an Open Box piece arrives damaged due to transit, please contact us via email at support@apt2b.com or fill out our Claims Form.
