Badge, Made in 30_Days
Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress Olivia Twin Size Sleeper Sofa Bed :: Leg Finish: Natural / Sleeper Option: Memory Foam Mattress lifestyle-image lifestyle-image lifestyle-image
Made in the U.S.A.
Free Fabric Swatches
Free Delivery
100 Day Guarantee
Lifetime Warranty

Olivia Twin Size Sleeper Sofa Bed

Rated 4.7 out of 5
Based on 15 reviews
Regular price $3,278.00 $2,786.30 (15% off)
Quantity

Apt2B Offers FREE SHIPPING On Every Order

Announcement Badge
Made in the U.S.A.
Free Fabric Swatches
Free Delivery
100 Day Guarantee
Lifetime Warranty
Dimensions
Features
Overview
Production time
Shipping & Returns
Overall Dimensions
60.5"w x 39"d x 36"h
Seat Depth
25"d
Seat Height
18"h
Arm Width
5.5"w
Arm Height
28"h
Required Door Width
28"w
Base Height
3"h
Dimensions w/ Mattress Open
60.5"w x 92"d x 28"h
Mattress Dimensions
37"w x 72"d x 4.5"h

PLEASE NOTE: In certain cases, bases can be removed for delivery and then reattached if needed to fit through smaller doorways. Please contact customer care for more info!

We also offer made-to-order ottomans to match your chair, sofa or sectional. Get more info here.

Overall Dimensions
60.5"w x 39"d x 36"h
Seat Depth
25"d
Seat Height
18"h
Arm Width
5.5"w
Arm Height
28"h
Required Door Width
28"w
Base Height
3"h
Dimensions w/ Mattress Open
60.5"w x 92"d x 28"h
Mattress Dimensions
37"w x 72"d x 4.5"h

PLEASE NOTE: In certain cases, bases can be removed for delivery and then reattached if needed to fit through smaller doorways. Please contact customer care for more info!

We also offer made-to-order ottomans to match your chair, sofa or sectional. Get more info here.

  • Custom made in Los Angeles, CA (made in USA)
  • Eco-friendly construction
  • Solid wood frame
  • Cleanable and breathable hypoallergenic fabrics
  • Reversible and flippable detached cushioning
  • Zippered, removable cushion covers for easy cleaning
  • Seat cushions are high density foam offering a cozy yet supportive sit / no flame retardants added
  • Limited Lifetime Warranty on frame and workmanship
  • 4.5" thick memory foam mattress
  • Easy-fold steel mechanism w/1 year manufacturer guarantee

Note: Due to the handmade nature of our sofas, decorative welting and piping may appear uneven or with a wave. This is due to the soft material shifting during transit and while in use. 

This is it. The Olivia Twin Size sleeper sofa bed is the contemporary sofa bed we've all been waiting for. It takes the best aspects of previous sofa generations and adds just enough contemporary flair to make it feel fresh, modern, and unique. The first thing you'll notice about the Olivia is its knife-edge cushion covers. The sharp lines created by the pinched, knife-edge detailing gives the Olivia its signature visual profile. Squared off arms, deep seating, and a solid wood base complete the package. If you've been waiting for the next era of sleeper sofa bed design then your wait ends now.Ê

The Olivia Twin Size sleeper sofa bed is constructed in our downtown Los Angeles factory (Made in the USA!) and it is built with the utmost care and attention to quality. It features a solid, kiln-dried Alder wood frame and soft-yet-supportive 2.0 high density foam cushions. It also utilizes an easy fold mechanism for quick access to the sleeper mattress. All of these high quality components combine to create a sofa that will not only last for years to come, but it will also be comfortable the whole time.

Our custom upholstery pieces are handmade to order in Los Angeles, CA and generally take 30 days to produce. However, keep your eye out! We may just surprise and delight you with even quicker production times when possible. Orders are being produced on a first come/first serve basis so order now to reserve your place in line.

Shipping: Apt2B offers completely FREE delivery on every order! Our free entryway delivery includes placing items inside your home or apartment unit. Certain items may be eligible for our white glove delivery service option which includes room of choice placement, assembly and packaging removal for only $199!

Returns: Apt2B offers a hassle free 100 day return policy on all orders. We truly want to ensure that every customer is satisfied with their purchase! We offer 100 days to experience our products in person and great service to address any concerns or issues along the way.

For more info on the above, please visit our Shipping and Returns page

Dimensions
Overall Dimensions
60.5"w x 39"d x 36"h
Seat Depth
25"d
Seat Height
18"h
Arm Width
5.5"w
Arm Height
28"h
Required Door Width
28"w
Base Height
3"h
Dimensions w/ Mattress Open
60.5"w x 92"d x 28"h
Mattress Dimensions
37"w x 72"d x 4.5"h

PLEASE NOTE: In certain cases, bases can be removed for delivery and then reattached if needed to fit through smaller doorways. Please contact customer care for more info!

We also offer made-to-order ottomans to match your chair, sofa or sectional. Get more info here.

  • Custom made in Los Angeles, CA (made in USA)
  • Eco-friendly construction
  • Solid wood frame
  • Cleanable and breathable hypoallergenic fabrics
  • Reversible and flippable detached cushioning
  • Zippered, removable cushion covers for easy cleaning
  • Seat cushions are high density foam offering a cozy yet supportive sit / no flame retardants added
  • Limited Lifetime Warranty on frame and workmanship
  • 4.5" thick memory foam mattress
  • Easy-fold steel mechanism w/1 year manufacturer guarantee

Note: Due to the handmade nature of our sofas, decorative welting and piping may appear uneven or with a wave. This is due to the soft material shifting during transit and while in use. 

This is it. The Olivia Twin Size sleeper sofa bed is the contemporary sofa bed we've all been waiting for. It takes the best aspects of previous sofa generations and adds just enough contemporary flair to make it feel fresh, modern, and unique. The first thing you'll notice about the Olivia is its knife-edge cushion covers. The sharp lines created by the pinched, knife-edge detailing gives the Olivia its signature visual profile. Squared off arms, deep seating, and a solid wood base complete the package. If you've been waiting for the next era of sleeper sofa bed design then your wait ends now.Ê

The Olivia Twin Size sleeper sofa bed is constructed in our downtown Los Angeles factory (Made in the USA!) and it is built with the utmost care and attention to quality. It features a solid, kiln-dried Alder wood frame and soft-yet-supportive 2.0 high density foam cushions. It also utilizes an easy fold mechanism for quick access to the sleeper mattress. All of these high quality components combine to create a sofa that will not only last for years to come, but it will also be comfortable the whole time.

Shipping: Apt2B offers completely FREE delivery on every order! Our free entryway delivery includes placing items inside your home or apartment unit. Certain items may be eligible for our white glove delivery service option which includes room of choice placement, assembly and packaging removal for only $199!

Returns: Apt2B offers a hassle free 100 day return policy on all orders. We truly want to ensure that every customer is satisfied with their purchase! We offer 100 days to experience our products in person and great service to address any concerns or issues along the way.

For more info on the above, please visit our Shipping and Returns page

Our custom upholstery pieces are handmade to order in Los Angeles, CA and generally take 30 days to produce. However, keep your eye out! We may just surprise and delight you with even quicker production times when possible. Orders are being produced on a first come/first serve basis so order now to reserve your place in line.

Related Items

Melrose Reversible Chaise Sofa :: Leg Finish: Pecan

Melrose Reversible Chaise Sofa

On Sale $2,718.30 Regular price $3,198.00

As low as $67.63/month*

Badge, Made in 30_Days
Lexington Reversible Chaise Sofa :: Leg Finish: Pecan

Lexington Reversible Chaise Sofa

On Sale $2,548.30 Regular price $2,998.00

As low as $63.40/month*

Badge, Made in 30_Days
Scott Reversible Chaise Sofa :: Leg Finish: Pecan

Scott Reversible Chaise Sofa

On Sale $2,293.30 Regular price $2,698.00

As low as $57.06/month*

Badge, Made in 30_Days
Samson Sofa :: Leg Finish: Pecan

Samson Sofa

On Sale $1,953.30 Regular price $2,298.00

As low as $48.60/month*

Badge, Made in 30_Days
Harper Queen Size Sleeper Sofa Bed :: Leg Finish: Pecan / Sleeper Option: Memory Foam Mattress

Harper Queen Size Sleeper Sofa Bed

On Sale $3,381.30 Regular price $3,978.00

As low as $84.13/month*

Badge, Made in 30_Days
Tuxedo 2pc Sectional Sofa :: Leg Finish: Pecan / Configuration: RAF - Chaise on the Right

Tuxedo 2pc Sectional Sofa

On Sale $3,483.30 Regular price $4,098.00

As low as $86.66/month*

Badge, Made in 30_Days
Monroe Drive Queen Size Sleeper Sofa :: Leg Finish: Pecan / Sleeper Option: Memory Foam Mattress

Monroe Drive Queen Size Sleeper Sofa

On Sale $3,381.30 Regular price $3,978.00

As low as $84.13/month*

Badge, Made in 30_Days
Tuxedo 2pc Sectional Sofa :: Leg Finish: Pecan / Configuration: LAF - Chaise on the Left

Tuxedo 2pc Sectional Sofa

On Sale $3,483.30 Regular price $4,098.00

As low as $86.66/month*

Badge, Made in 30_Days
Carson Sofa :: Leg Finish: Pecan

Carson Sofa

On Sale $2,208.30 Regular price $2,598.00

As low as $54.94/month*

Badge, Made in 30_Days
Catalina 2pc L-Sectional Sofa :: Leg Finish: Pecan

Catalina 2pc L-Sectional Sofa

On Sale $2,760.80 Regular price $3,248.00

As low as $68.69/month*

Badge, Made in 30_Days
Scott 2pc Sectional Sofa :: Leg Finish: Pecan / Configuration: RAF - Chaise on the Right

Scott 2pc Sectional Sofa

On Sale $2,947.80 Regular price $3,468.00

As low as $73.34/month*

Badge, Made in 30_Days
Monroe 3pc Sectional Sofa :: Leg Finish: Pecan / Configuration: RAF - Chaise on the Right

Monroe 3pc Sectional Sofa

On Sale $4,248.30 Regular price $4,998.00

As low as $105.70/month*

Badge, Made in 30_Days
Logan 2pc Sectional Sofa :: Leg Finish: Pecan / Configuration: RAF - Chaise on the Right

Logan 2pc Sectional Sofa

On Sale $3,058.30 Regular price $3,598.00

As low as $76.09/month*

Badge, Made in 30_Days

#myapt2b

average rating 4.7 out of 5
Based on 15 reviews
  • 5 Stars
    12 Reviews
  • 4 Stars
    1 Review
  • 3 Stars
    2 Reviews
  • 2 Stars
    0 Reviews
  • 1 Star
    0 Reviews
87% of reviewers would recommend this product to a friend
Customer photos and videos
15 Reviews
Reviewed by HILARY T.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Comfortable coach

The sofa arrived in perfect condition and looks great in the room. The green fabric looks elegant, luxurious an inviting. We haven't tried out the bed yet but looking forward to gets using it soon.

Loading...
Comfort
Rated 4 out of 5
Was this helpful?
Rated 3 out of 5
Review posted

gorgeous comfortable couch, poor customer service

after the long ordeal of getting it, i’m in love with this couch. however, i’d be hesitant to order from this company again.

i ordered the couch in evergreen velvet. it arrived bright pink. the moving company they contracted with instructed me to refuse the item, notating why on the form. so that’s what i did. customer service was at best very condescending while dealing with the situation, and in my least charitable estimation, just plain rude. over something that was not my fault!

then they kindly gave me “free” white glove shipping. it was not free since i had paid for it. i responded stating that, and got a reply saying what they meant was i still would receive it. well, i would hope so since i paid for it.

all in all, i love the couch. but it was a huge headache to deal with, and i feel like customer support could stand a little more training.

Loading...
Was this helpful?

Apt2B

Hi Sarah,

Thank you for your review. First off, so sorry to hear about the issue with the sofas! We know that's terribly disappointing and an inconvenience. We can assure you that's rare. Secondly, we are sorry to hear about your concerns regarding our customer support. We sincerely appreciate this feedback so we can work on this!

We are happy to clarify and explain how White Glove works. White Glove is a service performed by the delivery carrier. As delivery was not completed, neither was the White Glove service that you paid for. Our team noted that White Glove was ordered with your new sofa and that it was free (no cost/no additional charge). To expand, the payment from your first order was transferred to your second order so nothing else was needed. We hope this information helps provide some insight into the backend and how everything works. We are sorry for any confusion with our communication. We sincerely appreciate this feedback. Thank you!

Reviewed by Kelly M.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Excellent purchase

Having bought furniture online before and having mixed results, we were a bit reluctant to invest in this sleeper sofa sight unseen. But due in large part to great reviews, we went for it, and we're glad we did. We are super happy with our sofa. It's very sturdy and seems extremely well made. Not only super comfortable, and it's also a great size for our little place. We had a regular, small loveseat before that was nice, but felt tiny. With this slightly larger piece, two medium-sized adults and two small kids can all sit on it together, and it takes up hardly any more room. We got the kind with the spring mattress instead of foam and have been happy with it. I wouldn't want to sleep on it all the time, but it's quite comfortable for a temporary bed.

Loading...
Was this helpful?