I was a little wary of splurging on this bed sight unseen, but I took a chance, and I’m so glad I did. The bed arrived today—about two months later than it should’ve—and it was worth the wait. The fabric is luxurious, the frame and padding solid and sturdy, and the style timeless. I’ve been going upstairs to sit and look at it periodically since it arrived. My dogs and cat have, too!
BUT. The first bed arrived two months ago with the headboard and side and foot rails in two different fabrics and wood stains, only the headboard as it should’ve been. I had regular delivery, not white glove, and the delivery guys were really anxious to get out of here. In the winter-dim living room, I didn’t see the different colors at first through the packaging. No damage, so I signed; they left. I carried the parts to the bedroom and then noticed the (obvious) mistake. I contacted Apt2b’s customer service with photos of the pieces against the swatch showing clearly different colors (evergreen and peacock velvets). The company eventually made it right and agreed to make me a new bed for no additional charge plus a little compensation for my trouble, but, and here’s my only criticism, it took several emails and calls to customer service to achieve a solution, any solution. I don’t like to chase, and this definitely felt like a chase. I’d do it again because the bed is gorgeous and obviously well-made, but oof.
I bought a Logan sectional sofa a few weeks ago that hasn’t arrived yet, and I’m…
