The best
I gave this couch a 5 star and labeled it the best because when I wrote a 1 star review, they wouldn't post it.
Within 1 week, the cushions were flat and disfigured. The performance material that we got is easily stainless, collects dog fur, and now the fabric is becoming worn and fluffy, probably from vacuuming.
We contacted apt2b 2 weeks after receiving it to see if we could get a refund or any exchange. They said no because it wasn't in like new condition. The only reason we wanted to return it is because it's not in like new condition after 1 week.
This place is a joke. Don't let the price fool you, it is low quality furniture, and they do not stand behind it for a reason. Also, it's extremely misleading to only allow 4 or 5 star reviews.
| Comfort |
Rated 3 out of 5
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Apt2B
Hi Jake,
Thanks for your review. All reviews go through a 'Review' phase on our end. We're happy to reply to this one and your other review with information now that both have been reviewed by Management. We're sorry to hear you are unhappy with your order. Apt2B has a generous 100 day return policy and we are happy to accept returns or exchanges. However, based on the email we received regarding this item, it is quite soiled. We're so sorry to hear this.
"One problem, which is totally my fault, the fabric is not holding up to our household. We have two dogs, two cats, and little kids frequently coming and going. I was hopeful that the performance fabric would be magical and hold up, but the light fabric is no match for all the hair, feet, and food."
Unfortunately, the photos sent to us also show the item in the condition above. We're grateful for your understanding! Please note, while our fabrics are pet and stain friendly, they are not pet and stain proof. We note on our site (and are always happy to answer any questions!), that velvets are the types of fabrics that are generally best for situations like this. Regarding the quality of the cushions, we do apologize for your concern but we're happy to provide context on that! To maintain shape, please rotate and fluff any cushions that can be moved. This should help maintain them properly and ensure they wear in well over time. We apologize we cannot accept a return but considering the email and photos we received confirming the condition of the item, we appreciate and are hopeful of your understanding.
